Terms of Service

Welcome to Xaforeni. These Terms of Service explain the conditions for using our website and purchasing products from our online store. Please read them before placing an order.

 

1. About Us

 

Xaforeni is an online shop operated by Cleanixir UG (haftungsbeschränkt), a company registered in Berlin, Germany.

 

Company: Cleanixir UG (haftungsbeschränkt)

Business address: c/o Basu Gözüpek, Nahariyastraße 39, 12309 Berlin, Germany

Email: info@xaforeni.com

Phone: +49 1521 3852178

Website: https://xaforeni.com

 

Throughout these terms, “we”, “us” and “our” refer to Cleanixir UG (haftungsbeschränkt), operating the Xaforeni store.

 

2. Our Products

 

Xaforeni focuses on wooden home décor and decorative accessories. Each product page provides the available details about the item, including its main features and the options offered for purchase.

 

We aim to present products accurately. However, the appearance of a product may vary slightly from photos because of screen settings, lighting and, where applicable, natural differences in wood grain or finish. These differences do not limit your legal rights if goods do not match their description or are defective.

 

3. Prices and Product Availability

 

The price shown for a product is the price applicable when you place your order, subject to any changes made before checkout. The final amount payable, including applicable taxes and delivery charges, is shown before you confirm your purchase.

 

Product availability can change. If we cannot supply an item after an order has been placed, we will contact you and arrange a refund of any payment received for the unavailable item, as required by law.

 

4. Placing an Order

 

You can choose products, review your shopping cart and correct your order details before submitting an order through checkout.

 

Submitting an order is an offer to purchase the selected products. A contract is formed when we accept that order, for example through an order acceptance confirmation or dispatch of the goods. An automatic acknowledgment that an order was received does not necessarily mean it has been accepted.

 

Please provide accurate contact and delivery information so we can process your order and contact you if there is an issue.

 

5. Payment

 

The payment methods currently accepted are displayed during checkout. The chosen payment service may apply its own terms and privacy information when handling your payment.

 

Payment is processed through the options made available at checkout. We do not ask you to email us payment card details.

 

6. Delivery

 

Available delivery destinations, methods, prices and estimated delivery times are provided as part of the shopping and checkout process. More information is available in our Shipping Policy.

 

If there is a delivery problem, please contact us at info@xaforeni.com. Your statutory consumer rights remain unaffected.

 

7. Cancellations, Withdrawal and Returns

 

If you are a consumer, you normally have a statutory right to withdraw from an eligible online purchase within 14 days after receiving the goods, without giving a reason. Exceptions may apply under the law, including to certain genuinely personalised goods.

 

Our Returns & Refunds Policy explains how to exercise this right, how reimbursements work and what to do if an item is defective.

 

8. Defective or Incorrect Goods

 

Products must meet the requirements of applicable consumer law. If you receive an item that is faulty, damaged or not as described, contact us so we can help resolve the issue.

 

Nothing in these terms limits statutory rights to remedies for defective or non-conforming goods, including repair, replacement, a price reduction or a refund where the law provides for them.

 

9. Website Content

 

The text, design and other materials on this website are protected by applicable intellectual property laws where relevant. Website materials may be used for personal shopping and information purposes. Commercial reproduction or redistribution without appropriate rights or permission is not allowed.

 

10. Responsible Use

 

Please use our website lawfully. Do not interfere with its security or operation, submit fraudulent orders or misuse the information and services available through it.

 

11. Liability

 

We do not exclude or restrict liability where doing so would be unlawful. In particular, nothing in these terms limits liability for intentional misconduct, gross negligence, injury to life, body or health, or your mandatory rights under applicable product liability and consumer laws.

 

12. Personal Information

 

We process personal information as described in our Privacy Policy, including information needed to process orders, answer enquiries and comply with legal obligations.

 

13. Applicable Law

 

These terms are governed by German law. If you are a consumer living in another country, this choice of law does not take away any mandatory consumer protections that apply to you under the law of your country of habitual residence.

 

14. Changes to These Terms

 

We may update these terms for future website use and purchases. The terms applicable when your order is placed will govern that purchase, except where changes are required by law or validly agreed with you.

 

15. Contact

 

If you have questions about an order or these terms, please contact:

 

Xaforeni / Cleanixir UG (haftungsbeschränkt)

Email: info@xaforeni.com

Phone: +49 1521 3852178