Shipping Policy

We want to make delivery information clear before you place an order. This Shipping Policy explains how shipping arrangements are communicated and what to do if a delivery problem occurs.

1. Where We Deliver

The destinations currently available for delivery are shown during checkout. If a destination is not available as an option, we may not be able to accept a delivery order for that location.

2. Shipping Methods and Charges

The delivery methods and shipping charges available for your order are shown during checkout before you confirm your purchase. Charges may depend on the items, delivery destination and shipping option selected.

Any applicable charges that we are required to disclose will be made clear before the order is placed.

3. Dispatch and Estimated Delivery

The delivery information shown for your items during the shopping and checkout process provides the applicable estimate for your order. Any preparation or dispatch time associated with an item should be taken into account in that estimate.

Delivery estimates can be affected by carrier delays, public holidays, access restrictions or other events outside normal transport conditions. We will communicate material problems that become known to us and respect your rights under applicable consumer law.

4. Order and Delivery Information

Please check your delivery name, address and contact information carefully before confirming an order. If you notice a mistake, contact us promptly at info@xaforeni.com and include your order details.

We will try to help where changes remain possible. We cannot promise that an address can be changed after dispatch.

5. Multiple Items

If an order contains more than one item, the products may not always reach you together. The applicable delivery information and any separate delivery arrangements should be communicated as part of order processing.

6. Delivery Problems

If an order has not arrived within the communicated delivery period, please email info@xaforeni.com with your order information. We will help investigate the issue and explain the next steps.

If goods arrive damaged or do not match what was ordered, please contact us. Your statutory rights for delayed, lost, damaged or non-conforming goods are not reduced by this policy.

7. Shipping Updates

Shipping options, destinations and charges may change. The details shown for your order before purchase are the ones relevant to that transaction, subject to mandatory consumer law.

8. Contact

Xaforeni / Cleanixir UG (haftungsbeschränkt)

Email: info@xaforeni.com

Phone: +49 1521 3852178